Helping Hands Business Consulting LLC Terms of Use were last updated on 2/6/2023. 

These Terms of Use describe our general terms and conditions that govern your interactions with us such as through the use of our website (helpinghandsbc.com) and/or any of the products/services offered by Helping Hands Business Consulting LLC.  By using this site and/or any products or services, you agree to the terms and conditions contained herein.

Consultancy Services

The following serves as general terms for consultancy services performed by Helping Hands Business Consulting LLC; additional terms and conditions may apply to specific projects and will be communicated as part of the terms of agreement at such time. 

Performance of the Project:  We will determine the manner in which and the person by whom the services will be carried out.  We will complete the project or service with reasonable skill, care and diligence in accordance with the agreed upon product/service. You accept that the time schedule allocated for the performance of a project or service may be subject to change.

Subcontractors/Third Parties:  We are free to involve subcontractors with specific expertise in the performance of the project or service, provided that these third parties enter into appropriate confidentiality obligations. If requested, we will identify these subcontractors, specifying their specific expertise.

Client’s Obligation:  You agree to make available to the us all information and documents that we deem necessary to be able to carry out the project or service correctly, duly informing us of any facts and circumstances that may be relevant in connection with its execution and provide all cooperation required for the proper and timely completion of the project/service.  You guarantee the correctness, completeness and reliability of any information provided to us.

Confidentiality and Intellectual Property:  We will not disclose any confidential information obtained during the performance of the project/service. The foregoing shall not apply to information which (i) is or becomes part of the public domain without fault on our part; (ii) was already known by us, other than under an obligation of confidentiality, at the time of disclosure; (iii) is lawfully acquired by the us from a third party on a non-confidential basis; or (iv) that we are required to disclose pursuant to any law, lawful governmental, quasi-governmental or judicial order. Except with our prior written permission, you will not publish or otherwise make available the contents of proposals, reports, presentations, memos, or other communications by us, unless these have been provided with the intention of providing third parties with the information set out therein. You shall not disclose any of our methods and work strategies without the our written permission. 

Term and Termination:  Any times or dates we set for completion of projects/services are estimates only and may change during the course of the project; we will not be liable for any delay in providing these services.  We reserve the right, at our sole discretion, to terminate the project/service.  If we terminate before completion of the project, you will be liable for payment of an amount corresponding to the fees due for services already performed, while being entitled to receive the (preliminary) results of the services already performed.  If you decide to terminate the project/service, you must notify us in writing and you will liable for payment of an amount equal to the agreed upon fees apportioned to the services already rendered by us, plus any additional costs we incurred as a result of the early termination. Additional terms and conditions can be found in the Cancellation and Refunds section below.

Payments and Billing

Fees and Expenses:  You agree to pay the consultant fees at the rate specified in the invoice or equivalent documented agreement. Unless otherwise stated in the agreement, we will be entitled to reimbursement for all traveling and lodging expenses reasonably and properly incurred in the performance of the project/service. Unless otherwise stated in the agreement, payment will be made upon receipt of an invoice in one of the acceptable forms. You agree to cover any extra costs arising from or related to any delays in the completion of the project/service stemming from your failure to provide required cooperation, including requested information and documentation. 

Price Changes:  Prices may change at any time.  If you are enrolled in subscription services, we will provide you a 30-day notice; if you do not cancel your subscription within that time your regular payment method will be charged at the new price without any further consent.  For consultancy services that are longer in duration and require progress payments throughout the life of the project, price changes will be reflected in the next applicable invoice.

Late or Returned Payments:  Invoices are typically due upon receipt with a 30-day grace period before becoming past due.  Monthly subscription payments are typically due on the 1^st day of the month with a 15-day grace period before becoming past due.  Any deviations from these terms must be defined within the applicable invoice or signed contract.  Any overdue and unpaid balances will be charged a 5% fee (or the highest permissible rate, if lower than 5%).  You will be charged a $25 fee for returned checks, or other forms of payment that are returned or voided.  You acknowledge that any delay in payment may result in termination or interruption of the provision of the project/service at our sole discretion.

Cancellations and Refunds

You may cancel any Helping Hands Business Consulting LLC service purchase at any time.  However, notice of cancellation must be provided in writing and the amount of refund will vary based on work completed and costs incurred.  Additional terms and conditions can be found in the Term and Termination section above.

Refunds are usually processed within seven (7) working days of receipt, and at the latest within thirty (30) days of receipt.  We will process the refund through the original payment method used.  REFUNDS MAY BE SUBJECT TO A PROCESSING FEE OF UP TO 3% DEPENDING ON PAYMENT METHOD.  You may request to have your refund applied toward other consulting services provided those services can be completed within six (6) months of the refund request date and we agree in writing to such terms; our agreement to this is at our sole discretion.

Thrive Strategy Service Package:  For the Thrive Strategy consulting service package only, we offer a money back guarantee subject to the following conditions: i) you must have complied with all other terms and conditions specified in these Terms of Use and any additional documented agreements; ii) the final Thrive Strategy Report at the outcome of the project/service does not clearly support a combined cost savings and/or profit increase within the subsequent 24 months that is at least two (2) times the amount that you paid for such Thrive Strategy service package; and iii) you submit a written request for a refund of the amount you paid for the specified Thrive Strategy service package within sixty (60) days of receipt of the final Thrive Strategy Report.  WE DO NOT OFFER A MONEY BACK GUARANTEE FOR ANY OTHER PRODUCT OR SERVICE OTHER THAN OUR THRIVE STRATEGY SERVICE PACKAGE.

Subscription Services:  You can stop using our subscription services at any time.  If you cancel a paid for subscription service, your access to that service will end at the end of the relevant paid for billing period.

Please contact us at support@helpinghandsbc.com with any questions regarding our cancellation or refund policies. 

Termination/Access Restriction

We reserve the right, at our sole discretion, to suspend or terminate your access to the Site and the related services or any portion thereof at any time, without notice.

Affiliates

Our site and services may discuss various products, services or other vendors and affiliate links may be included.  We may also publish special discounts through arrangements with our affiliate partners.  If you follow an affiliate link and go on to purchase that product or service, we may earn a small commission.  Your cost will not be higher if you purchase through an affiliate link on this site; we earn directly from the affiliate partner.

Social Media and Comments

We reserve the right to moderate any comments or posts received.  Such moderation will be at our sole discretion regarding what content is used, how it is managed, and where it is posted; any content can be moved or deleted at any time.  Examples of behavior that is not permitted includes posting unlawful, defamatory, obscene, threatening, offensive, harmful or otherwise objectionable content; posting content that violates the legal rights of others or that could damage a computer (e.g. viruses); advertising; promoting an illegal act; or revealing any personal information about yourself or anyone else.  Anyone under 18 must obtain their parent or guardian’s permission before posting any comments or materials.

Intellectual Property Rights/Prohibited Use

By using this site and/or our services, you agree to not use for any purpose that is prohibited by these Terms of Use or not in compliance with local laws.  Unless otherwise indicated, this site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, trademarks, service marks, and logos contained therein are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.  Information provided by this site and/or within our products/services is provided “as is” and intended for your personal use only and any distribution or commercial exploitation is prohibited.

Limitation of Liability and Disclaimers

YOU AGREE THAT HELPING HANDS BUSINESS CONSULTING LLC, IT’S MEMBERS, OFFICERS, EMPLOYEES AND AGENTS, WILL NOT BE HELD LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING OUT OF YOUR USE OF THIS SITE AND/OR OUR SERVICES.  OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT AS PERMITTED BY LAW.  IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID HELPING HANDS BUSINESS CONSULTING LLC FOR SUCH PRODUCT/SERVICES.

Helping Hands Business Consulting LLC makes every effort to maintain accuracy of information on this site and within any products/services we provide; however, all information is provided “as is” and without any warranty or condition.

Governing Law and Dispute Resolution

These Terms of Use are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.

Informal Negotiations:  To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use brought by either you or us, we agree to first attempt to negotiate any dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice.

Binding Arbitration:  If we are unable to resolve a dispute through informal negotiations the dispute will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.  The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org.  Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules.  The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.

Links to Other Websites

Our site and services may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.  We are providing these links for your convenience and this does not imply our endorsement of or association with the site or its operators.

You should review the applicable terms and policies, including privacy and data gathering practices, of any third party website.  We take no responsibility whatsoever in relation to any purchases you make through third party sites and from other companies as these are exclusively between you and the applicable third party.

You agree and acknowledge that we do not endorse the products or services offered on third party websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any third party content or any contact with third party sites.

Electronic Communications, Transactions, and Signatures

Visiting our Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the site, satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE.

You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of use shall not operate as a waiver of such right or provision.  These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.  If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.  There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them.  You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

Changes to Terms of Use

We may update our Terms of Use from time to time. If there are material changes, we will notify you via email and/or a prominent notice on our site, prior to the change becoming effective and update the “Last updated” date at the top of this Terms of use page. You are advised to review this Terms of Use document periodically for any changes. Changes to Terms of Use are effective when they are posted on this page.

Contact Us

If you have any questions about these Terms of Use, you can contact us by submitting a message via our Contact Form, or any of the methods below:

Helping Hands Business Consulting LLC
Address: 1820 N. Sunnycrest Drive #10411, Fullerton, CA 92838
Phone: (714) 253-7681
Email: Support@helpinghandsbc.com